Bedingungen von Classic Britain
Bei Abweichungen in Einzelpunkten zwischen den Bedingungen von Britain Travel und Classic Britain gelten die Bedingungen von Britian Travel. Das gilt insbesondere bei den Preisen, Stornierungskosten und -zeiten.
Best Available Room
Featured hotels will allocate you the best available room on arrival at no extra charge.This may be the best room in the hotel, or if the hotel is busy, the best available standard room. Available only for twin, double and single rooms. We cannot guarantee best available rooms in Family or triple rooms. Feature rooms and suites cannot be upgraded.Best available rooms are subject to availability. Please note that the fact that a hotel offers a best available room does not guarantee that the room will be upgraded - the upgrade is dependent on availability. If a room upgrade is a prerequisite of booking, please book the upgraded room. If you have paid a supplement for a superior or executive room, you will get the best available superior or executive room
Single Room* - Sleeps 1 (Single bed or Double/Twin for sole occupancy)
Double Room - Sleeps 2 people
Twin Room - Sleeps 2 people
Triple Room - Sleeps 3 people (Bed types will vary by hotel)
Family Room - Sleeps 3, 4 or 5 people (Bed types will vary by hotel)
*Single Room Supplement
Hotels normally charge based on 2 people sharing a room. As it costs them the same to offer a room (be it a double or a single room) in terms of cleaning, maintenance, heating, lighting etc. as it does when 2 people share, hotels reserve the right to charge a Single Room Supplement when only one person occupies the room which will be a % on top of the normal "per person" rate. This varies from hotel to hotel but you will be advised or notified of this as you make your booking so that you are fully aware of the price you are expected to pay at the hotel.
What happens when the booking has been submitted?
Your booking will be transmitted to Classic Britain central reservations by secure server and instantly passed to the hotel, using the latest encryption technology. As soon as you have submitted your details, your reservation will be confirmed.You will receive an email confirmation more or less by return detailing your confirmation details and booking reference number. Please note, we undertake to provide you with the most up to date availability in all our hotels. With our luxury , pamper and romantic breaks, you will be allocated upgraded accommodations as specified. On occasion, a particular room type may not be available, in which case we will inform you of a similar room type. We guarantee no deposit will be taken from your card, except if you are booking an activity package, where payment may have to be made in advance or a festive break when a deposit may be required. Classic Britain will notify you right away should this be the case. You pay the full amount at the hotel. Bookings requiring more than 3 rooms are on request only. You can book more than 3 rooms online and we will endeavour to get back to you within 48 hours either confirming the booking or offering an alternative where possible.
What happens if I wish to book for more than 15 people?
For group bookings of 15 or more customers, we will require a £100 cheque deposit (per booking) made payable to Classic Britain to hold the rooms for you. You can cancel the whole Booking 28 days prior to arrival with no charge. Up to 50% of booking 7 days prior to arrival with no charge. If more than this cancels 7 days prior then 1st night charged. Can cancel up to a max of 2 rooms 48 hours prior to arrival with no charge.
How to enter promotion codes?
You will find the promo code entry box underneath the quick search box, top left of the home page page,
What about special offer rates?
The special rates we feature on this site, are the best available, and cannot be used in conjunction with any other discounted offers. Classic guarantees lowest available rates, which apply at the time of the booking.
Can I book Christmas and New Year breaks on the short break rate?
Our short break rates or any special offers are not valid during the festive period (23 Dec-27 Dec and 30 Dec- 2nd Jan),Special, Festive breaks are available on our Festive breaks page. Festive breaks are sold as packaged rates and unless otherwise stated are only available for the amount of nights shown. Please note that deposits may be required by hotels for festive breaks and full balance may have to be paid a few months in advance of arrival.
What happens if a booking is made within 24 hours of arrival?
Transmit your booking as normal , and you will receive your confirmation booking reference number by email more or less by return. Any bookings made on the day of arrival, we do recommend you telephone the hotel before arrival to ensure your booking has been processed.
What is the payment procedure?
Classic Britain ask for a credit or debit card to secure your booking. No payment is taken from this card by us or the hotel. Payment is then made at the hotel by the guest on departure. Hotels may charge extra for paying with a Credit Card. Please keep this in mind when settling the bill with the hotel.This can be made either by credit/debit card, cash or cheque. If you do not have a credit or debit card to hold the booking we then ask for a Cheque to be sent within 5 days of making the booking for the amount of £30 per adult. Once the cheque is received at Classic Britain; your booking will be confirmed to you by email showing your booking reference number. If sending a cheque, please note that we are unable to hold rooms. Please note that the above does not apply to Advance Purchase deals where full prepayment is required. These are flagged up as such and customers are advised when booking that payment is taken immediately. These bookings also have policies on non-cancellation/amends etc which also differ from our standard practices but these are made clear when booking.
Hinweis von Britain Travel: hier verwenden wir unsere eigene Kreditkarte und schreiben unseren Kunden eine Rechnung. Unser Kunde bezahlt die Rechnung gemäß Britain Travel Zahlungsbedingungen, Classic Britain bucht entsprechend von unserer Kreditkarte ab. Dem Hotel liegt unsere Kreditkartennummer vor, auch wenn das Hotel das möglicherweise verneint.
What about Children?
Hotels childrens policies may slightly vary but, in the vast majority of cases, up to two children under 15 years sharing a room with two adults receive free accommodation, and pay for meals, which are made on booking:
0 - 4 years.No charge for accommodation, pay for meals as taken.
5 - 9 years. £5 Bed & Breakfast. £10 Dinner, Bed & Breakfast.
10 - 14 years.£10 Bed & Breakfast. £18 Dinner, Bed & Breakfast.
Where available, all children have free use of hotel leisure facilities, but please check with your hotel for any child restrictions. Children's charges are calculated in the price shown and payable at the hotel.These rates are not valid during the festive season. Children's menus are supplied. If you wish your children to dine from the Table D'Hote menu, an extra charge may be made. Please check with hotel beforehand.
Is the price quoted likely to change before arrival?
Prices are guaranteed, unless the government VAT should change or there is an additional tax imposed. Prices shown on each hotel screen is based on a per person per night basis, sharing a twin or double room, and includes accommodation with private facilities, full hot breakfast. If you have booked dinner, then this is a choice 3 course plus coffee (where stated) table d'hote menu. Please check the noticeboard of your chosen hotel for details. Some hotels who do not offer a table d'hote menu will offer an allowance towards the a la carte menu. Prices include 20% VAT.
What happens if I have to cancel or amend l my booking? Hier gelten jedoch die Bedingungen von Britain Travel
If you have to cancel your booking, you can do this by the following methods:
Online by logging into your bookings account using your e-mail address and the password given at the time of booking,
By sending us an e-mail with your Hotel Booking Reference, Hotel Name and Arrival Date to firstname.lastname@example.org or
By calling our reservations department on 0845 1306 241.
Please do not contact the hotel direct as we have to cancel the booking for administrative purposes. There is a scale of cancellation charges as follows:
More than 48 hours before published check in time (with the exception of Macdonald Rusacks Hotel who's cancellation policy is 72 hours prior to arrival) - NO CHARGE
Less than 48 hours before published check in time - Charged for the 1st night of Stay. Unfortunately, we are unable to refund any cost for extra items booked on your behalf such as green fees, activities or rail tickets.
If you wish to amend your booking for any reason then please contact our reservations team. If you wish to change the date we will do our best to honour the same rate as you are paying, however if any offers or rates have changed since you made your booking then we will quote you the best available rate for your new date.
Please note that the above does not apply to Advance Purchase offers - these have different conditions usually requiring upfront payment and usually including non-cancellations/no amend policies. Full terms and conditions will be advised during the booking process for these packages which fall outwith Classic's normal terms and conditions.
When are the check in and out times?
You can check in anytime after 15.00 hours. If you are going to be very late in arriving, then it would be helpful if you could let the hotel know. Check out time is by 11.00 hours. Each hotel page indicates check in and check out times. If you are arriving early, please let Classic know beforehand, and we will try and have a room ready for you. If you are checking out late, then please notify hotel on arrival.
When are the mealtimes?
Although there may be slight variations, breakfast is served between 07.30-09.00 hours, and a little later on Sundays. Dinner is served between 18.30-20.00 hours. See each hotel page for exact opening times. Restaurants can be very busy especially at weekends,so booking in advance is adivisable.
Can I take my pet?
Some hotels allow dogs although not in public areas eg restaurant. Most hotels will make administration charge. To find hotels which allow dogs, please click on the Inspire Me search and select 'Pets Allowed' in the Personal Preferences section or 'Pet Friendly Hotels' in the top navigation bar under 'Our Hotels'.
Beachten Sie bitte die Einreisebestimmungen für Tiere nach Großbritannien.
What happens if there is a problem?
If you are not happy with any aspect of your hotel, please notify a member of the management team right away, so they have the opportunity to rectify matters. If you are still unhappy then contact Classic Britain Customer Support on 0845 1306 241 and we will assist you as much as we can. If, after your stay, you are still unhappy, then please write to Classic Britain.
In the unlikely event that there should be a genuine pricing error on the site please note that Classic Britain will contact you as soon as possible to alert you to this and to advise of the correct price for you to accept or cancel the original booking free of charge as per our cancellation terms.
Hotel guest reviews
Every hotel on our site has guest reviews on its page. These reviews are from guests who have stayed at the hotel with Classic Britain and have sent us feedback on their stay. The views expressed by guests are not necessarily the views of Classic Britain.
Is all the information on this website accurate?
We endeavour to provide you with the most up to date information about all our hotels. Some hotels may have specific policies regarding the use of their facilities. If you wish further information, please contact Classic Britain. However, we cannot be held responsible for any genuine errors or omissions. As we are constantly updating our website, we reserve the right to change, amend or vary arrangements without notice. Any variation in prices, or a major change, will be notified to you in writing prior to your arrival.
Am I insured?
All of our breaks do not include insurance, we have, however, made arrangements with Planet Earth Insurance who can provide you with full insurance cover.The information Classic has provided you with regarding Visitor Centres and attractions are researched for your information. Classic Britain will not be held responsible for any grievance which may come about by visiting one of the listed sites.
Special needs facilities
We welcome all guests however please note that not all of our hotels offer special needs facilities and rooms. We have provided detailed information about all our hotels, including disabled assisted rooms and steps into the hotel. Please mark clearly on the booking form any special needs you require, or call our reservations team on 0845 1306 241.
Activities and Visitor Centres
If you book a package which includes an element other than hotel, such as golf, then you are bound by the terms and conditions of the provider. Classic Britain will not accept any responsibility for injury or non-provision of an activity or element, save the refund of any money paid. Also, Classic Britain has listed 1000's of worthwhile things to see and do in the UK. Classic Britain has researched these to make it easier for you to arrange your break or holiday, the list is not to be treated as recommendations and are bound by each providers own terms and conditions.
Classic Britain will not be held responsible if the hotels fail to provide any services which have been confirmed, in the following circumstances:
1. Industrial action by employees at either hotel, Classic Britain or a major supplier.
2. Destruction or damage to the hotel or Classic Britain offices.
3. Civil disturbance or riot.
4. Postal, fax or web bookings which do not reach Classic Britain on time. Or Where Classic Britain cannot correspond due to incorrect information being supplied, or equipment malfunction such as an inoperative fax machine or e Mail server error or pc not able to accept incoming mail.
5. The necessary payments have not reached Classic Britain on time.
Classic Britain is a trading name of Classic Scotland Ltd, VAT no 680 4667 14, registration number 1688893 and whose registered offices are at 3 Dunlop Street, Strathaven, Scotland ML10 6LA
As a result of you making your booking, we will obtain details of your name and address and possibly other information about you which constitutes personal data for the purposes of the Data Protection Act 1998. The information that you provide Classic Britain with in order to make your booking will only be used for the purpose of carrying out this one transaction. Any credit or debit card details will not be stored by Classic Britain or its member hotels for any future bookings. By agreeing to these terms and conditions you will be deemed to have consented to this processing. However, if you do not wish to be placed on our mailing and /or our emailing list to receive information about future offers and services provided by Classic Britain Hotel Consortium, please write to: Data Protection Dept, Classic Britain Hotel Consortium, 3 Dunlop Street, Strathaven. Lanarkshire. ML10 6LA
If you wish to access your personal data held by us, please write to the same address.
The Classic Britain website contains links to other tourism-related sites. Classic Britain has no control over these sites and we advise you to read their privacy statements prior to disclosing any of your personal information.
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